SOX021101700173 Windows XP run line commands [SRWI
SOX030808700089 Services startup values have been changed [SRWI
813926.KB.EN-US Differences Between Windows XP SP1 and Windows XP SP1a
817021.Idea.EN-US Troubleshooting and Windows XP Setup
310104.KB.EN-US How to Determine the Version of Windows XP in Use
304297.KB.EN-US System Requirements for Microsoft Windows Operating Systems
314865.KB.EN-US System Requirements for Windows XP Operating Systems
307545.KB.EN-US How to Recover from a Corrupted Registry That Prevents Windows XP from
310747.KB.EN-US Description of Windows XP and Windows Server 2003 System File Checker
290301.KB.EN-US Windows Installer CleanUp Utility
WINDOWS UPDATES
318198.KB.EN-US Troubleshooting Windows Update Driver Issues
SOX031117700062 unable to do windows update. error code 0x800138f
UPGRADE
292607.KB.EN-US Windows XP Supported Upgrade Paths
SOX030429700094 SXS.DLL: Syntax error in manifest or policy fil [SRWI
310994.KB.EN-US Obtaining Windows XP Setup Boot Disks
PRINTER
315325.KB.EN-US You Cannot Print Documents After Upgrade to Windows XP
324757.KB.EN-US "Spooler Subsystem App Has Encountered a Problem and Needs to Close" and
810894.KB.EN-US Error Message: Spooler Subsystem App Has Encountered a Problem and Needs
822968.KB.EN-US "Problem Communicating With Printer" Message Appears When You Try to
314073.KB.EN-US How to Troubleshoot Network Printing Problems in Windows XP
314085.KB.EN-US Troubleshooting General Printing Problems in Windows XP
314876.KB.EN-US "Operation Could Not Be Completed" Error Message When You Use the Add
810882.KB.EN-US Error Message: Cannot Install Hardware. An Error Occurred During the
SOX030213700006 Receive an error message about hpzntp01 [SRWI
SOX030115700023 How to remove additional windows drivers from X [SRWI
PARALLEL INSTALLATION
SOX030212700132 XP: How To do a parallel install without renaming Windows
270670.KB.EN-US OLEXP: How to Back Up and Recover Outlook Express Data
324103.KB.EN-US HOW TO: Troubleshoot "Stop 0x0000007B" Errors in Windows XP
SOX030305700114 rstrui entry point not found in winsta.dll ( System Restore )
REMOTE DESKTOP CONNECTION
315328.KB.EN-US How to Use the Remote Desktop Feature of Windows XP Professional
313292.KB.EN-US HOW TO: Gain Access to Local Files in a Remote Desktop Session With a
NETWORKING
308007.kb.en-us Troubleshooting home networking in Windows XP
318030.KB.EN-US You Cannot Access Shared Files and Folders or Browse Computers in the
308522.KB.EN-US Description of the Network Setup Wizard in Windows
301041.KB.EN-US HOW TO: Install NetBEUI on Windows XP
814987.KB.EN-US How to Configure a Direct Cable Connection with Windows XP Home Edition
312055.KB.EN-US Cannot Use Network Printer If Your Password Is Not Saved
314066.KB.EN-US How to Enable Internet Connection Sharing on a Home or Small Office
310563.KB.EN-US Description of Internet Connection Sharing in Windows XP
321050.KB.EN-US Description of a Personal Firewall
283673.KB.EN-US HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
822123.KB.EN-US "Ipconfig" Command Reports IP Address 0.0.0.0
308127.KB.EN-US How to Manually Open Ports in Internet Connection Firewall in Windows XP
SOX030915700020 XPP<\\machine> is not accessible. You might not [S
SOX030905700074 Mshome is not accessible [SRWI
GROUP POLICY EDITOR
307882.KB.EN-US HOW TO: Use the Group Policy Editor to Manage Local Computer Policy in
WIRELESS NETWORK CONNECTIONS
314897.KB.EN-US Enable Windows XP Automatic Wireless Network Configuration
811805.KB.EN-US Mouse and Keyboard Are Not Detected When You Install Wireless Optical
313242.KB.EN-US How to Troubleshoot Wireless Network Connections in Windows XP
WINDOWS INSTALLER
SOX030630700100 How to reinstall the Windows Installer in Windo [SRWI
SOX021002700183 The Windows Installer Service could not be acce [SRWI
SOX021113700071 XPH / Setup / How to rebuild the Windows In [SRWI
315353.KB.EN-US "The Windows Installer Service Could Not Be Accessed" Error Message When
893803
NTLDR Missing
317521.KB.EN-US Description of the BOOTCFG Command and Its Uses
330184.KB.EN-US "Invalid Boot.ini" or "Windows Could Not Start" Error Messages When You
314057.KB.EN-US "NTLDR Is Missing" Error Message When You Upgrade or Install Windows XP
HAL.DLL
SOX020625700081 How to replace Hal.dll with the originally inst [SRWI
USB Devices
310575.KB.EN-US General USB Troubleshooting in Windows XP
830957.KB.EN-US USB Device Does Not Initialize at Startup or Windows XP Stops Responding
314634.KB.EN-US Windows XP Does Not Detect Your New USB Device
323520.KB.EN-US How to Configure an Alcatel USB Modem from British Telecom for ADSL
INSTALLATION
315341.KB.EN-US How to Perform an In-Place Upgrade (Reinstallation) of Windows XP Repair Reinstall.
306824.KB.EN-US Release Notes for Windows XP Setup Contained in the Home.txt File
313349.KB.EN-US HOW TO: Perform a Parallel Installation of Windows XP
307848.KB.EN-US HOW TO: Start Setup from MS-DOS in Windows XP
316941.KB.EN-US How to Install Windows XP
307654.KB.EN-US HOW TO: Install and Use the Recovery Console in Windows XP
225125.KB.EN-US Limited OEM Driver Support with F6 During Windows Setup
314057.KB.EN-US "NTLDR Is Missing" Error Message When You Upgrade or Install Windows XP
293089.KB.EN-US Cannot Start Windows 2000 After You Install Windows 98 or Windows 98
315679.KB.EN-US Problems with Drive Overlay Programs in Windows XP
313362.KB.EN-US Data or Program Settings Are Missing After You Install Windows XP
307894.KB.EN-US Add or Remove a Windows Component in Windows XP
307895.KB.EN-US Change or Remove a Program in Windows XP
811263.KB.EN-US Error Message: The Software You Are Installing Has Not Passed Windows
WINDOWS INSTALLER
SOX021113700071 XPH / Setup / How to rebuild the Windows In [SRWI
SOX031009700070 WINXPH\Cannot install Norton Internet Security [SRWI
CRYPTOGRAPHIC - SERVICE
326815.KB.EN-US "Setup Could Not Verify the Integrity of the File" Error Message Occurs ( Cryptographic )
SOX030818700052 Win32.Blaster, unable to install MS03-026 criti [SRWI
SOX030814700091 WINUP: 823980 - Setup could not verify the int [SRWI
SOX030812700061 NTauthority service: RPC shutdown: TFTP by virus [SRWI
net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
CLEAN BOOT
306084.KB.EN-US HOW TO: Restore the Operating System to a Previous State in Windows XP
315222.KB.EN-US A Description of the Safe Mode Boot Options in Windows XP
310353.KB.EN-US How to Perform a Clean Boot in Windows XP
316434.KB.EN-US HOW TO: Perform Advanced Clean-Boot Troubleshooting in Windows XP
289022.KB.EN-US HOW TO: Edit the Boot.ini File in Windows XP
310560.KB.EN-US How to Troubleshoot By Using the MSconfig Utility in Windows XP
249000.KB.EN-US Windows Advanced Options Boot Menu Missing at Startup
252448.KB.EN-US HOW TO: Create an MS-DOS Network Startup Disk in Windows 2000
266169.KB.EN-US How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your Computer in Windows 2000
298427.KB.EN-US How to Restore the Disabled Startup Programs After an Upgrade from Windows 98 or Windows Millennium Edition
300886.KB.EN-US A Description of the "Restore Startup Programs" Option That Is Used When You Upgrade to Windows XP
303561.KB.EN-US Windows XP Shortcuts in the Startup Group Do Not Work When You First Start the Computer
306084.KB.EN-US HOW TO: Restore the Operating System to a Previous State in Windows XP
310126.KB.EN-US Troubleshooting Device Conflicts with Device Manager
244601.KB.EN-US How to Troubleshoot Unknown Devices Listed in Device Manager
Windows Activation
%SYSTEMROOT%\system32\oobe\msoobe.exe /A
312295.KB.EN-US You Are Prompted to Activate Windows Every Time You Restart Your Computer
302806.KB.EN-US Description of Microsoft Product Activation
302878.KB.EN-US Frequently Asked Questions about Microsoft Product Activation
293764.KB.EN-US How To Troubleshoot Activation in Windows XP
314935.KB.EN-US Blank Activate Windows Page in the Windows Product Activation Wizard
SOX030609700089 Activation screen is blank [SRWI
306153.KB.EN-US Error Message: Unable to Establish a Connection with the Activation Server. Please Check Your Network...
306139.KB.EN-US How to Manually Reactivate WPA After a Successful Activation
235992.KB.EN-US Request to Disable PID
171017.KB.EN-US Multiple Users, a Single PID
131319.KB.EN-US Legal Questions in Support
230581.KB.EN-US Registration Wizard Error Msg: 'Not Valid for this Installation ID'
299056.KB.EN-US An Error Message Is Displayed When You Run Windows Product Registration
299840.KB.EN-US How to Use Sysprep with Windows Product Activation or Volume License Media to Deploy Windows XP
291997.KB.EN-US How to Activate Windows XP Using an Unattend.txt File
289657.KB.EN-US Out of Box Experience (OOBE) Does Not Run After Setup Completes
291983.KB.EN-US Ports That Are Used by Windows Product Activation
BLANK ACTIVATION SCREEN
(xp and activate and windows and blank)
314935.KB.EN-US Blank Activate Windows Page in the Windows Product Activation Wizard
SOX021113700015 Windows XP Activation Screen is Blank [SRWI
SOX030316700025 Blank windows activation screen [SRWI
SOX030609700089 Activation screen is blank [SRWI
SOX020512700007 Blank Activate Windows Page in the WPA Wizard f [SRWI
SOX011218700189 Windows Product Activation : Blank Page When Tr [SRWI
SOX030106700027 Windows XP Activation screen is blank [SRWI
SOX030304700150 Activate Windows/ System Restore /Search Compan [SRWI
SOX030618700022 windows xp: login buttion missing and enter wil [SRWI
PPPoE
320558.KB.EN-US Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable
SOX020916700094 WINXP:SP1 After upgrading from XP Home to Pro
SOX030311604714 XPH/INET/ RASMAN "Error 711"
RESTORE POINT ARTICLES
310061.KB.EN-US CSO Support Boundaries for Windows XP: System and Support Tools
SOX030305700114 rstrui entry point not found in winsta.dll ( System Restore )
264887.KB.EN-US How to Enable and Disable System Restore
818903.KB.EN-US Automated System Recovery Overview in Windows XP
310405.KB.EN-US How to Turn On and Turn Off System Restore in Windows XP
306084.KB.EN-US HOW TO: Restore Windows XP to a Previous State
304449.KB.EN-US HOW TO: Start System Restore Tool From Command Prompt
307545.KB.EN-US How to Recover from a Corrupted Registry That Prevents Windows XP from
298427.KB.EN-US How to Restore the Disabled Startup Programs After an Upgrade from
283073.KB.EN-US How to Disable the System Restore Configuration User Interface
302796.KB.EN-US Troubleshooting System Restore in Windows XP
820724.KB.EN-US How to manually restore registry hives from "System Volume Information"
307654.KB.EN-US HOW TO: Install and Use the Recovery Console in Windows XP
HELP AND SUPPORT ARTICLES
312480.KB.EN-US Cannot Start the Help and Support Center
308549.KB.EN-US Description of Windows XP System Information (Msinfo32.exe) Tool
283372.KB.EN-US Description of Help and Support Center
308549.KB.EN-US Description of Windows XP System Information (Msinfo32.exe) Tool
289905.KB.EN-US How to Launch the Network Diagnostics Utility
SOX011027700068 Help and Support page does not display
SOX020613700107 Help and support comes up blank
SOX021003700128 WINXP reinstall help and support [SRWI
SOX030109700037 cannot launch Help and Support Center [SRWIb
Computer Management
308423.KB.EN-US HOW TO: Use Computer Management in Windows XP
STARTUP ISSUES
308041.KB.EN-US Resources for Troubleshooting Startup Problems in Windows XP
307545.KB.EN-US How to Recover from a Corrupted Registry That Prevents Windows XP from
310602.KB.EN-US How to Disable a Service or Device That Prevents Windows from Booting
244905.KB.EN-US How to Disable a Service or Device that Prevents Windows from Booting ( Win 2000 )
298427.KB.EN-US How to Restore the Disabled Startup Programs After an Upgrade from Windows 95, Windows 98, or Windows Millennium Edition
303561.KB.EN-US Windows XP Shortcuts in the Startup Group Do Not Work When You First Start the Computer
318027.KB.EN-US Taskbar Is Missing When You Log On to Windows
314503.KB.EN-US Computer Stops Responding with a Black Screen When You Start Windows
305595.KB.EN-US HOW TO: Create a Boot Disk for an NTFS or FAT Partition with Windows XP
330184.KB.EN-US "Invalid Boot.ini" or "Windows Could Not Start" Error Messages When You
RECOVERY CONSOLE
229716.KB.EN-US Description of the Windows 2000 Recovery Console
216417.KB.EN-US HOW TO: Install the Windows XP Recovery Console
307654.KB.EN-US HOW TO: Install and Use the Recovery Console in Windows XP
307654.KB.EN-US HOW TO: Access the Recovery Console During Startup
314058.KB.EN-US Description of the Windows XP Recovery Console
235364.KB.EN-US Description of the SET Command in Recovery Console
310497.KB.EN-US HOW TO: Add More Power to Recovery Console by Using Group Policy
307545.KB.EN-US How to Recover from a Corrupted Registry That Prevents Windows XP from
318159.KB.EN-US Damaged Registry Repair and Recovery in Windows XP
243381.KB.EN-US How to Use Recovery Console for Data Recovery
SAFE MODE
315222.KB.EN-US A Description of the Safe Mode Boot Options in Windows XP
RESOURCES
308012.KB.EN-US Resources for Troubleshooting DVD Problems in Windows XP
308021.KB.EN-US Resources for Troubleshooting Internet Connection Sharing in Windows XP
308022.KB.EN-US Resources for Troubleshooting Modem Problems in Windows XP
308028.KB.EN-US Resources for Troubleshooting Printing Problems in Windows XP
307960.KB.EN-US Resources for Troubleshooting Display Problems in Windows XP
310697.KB.EN-US Resources for Troubleshooting Games and Multimedia in Windows XP
OTHER ARTICLES
313808.KB.EN-US Description of Control Panel Files in Windows XP
819017.KB.EN-US Long Delay Before Files Appear in My Computer in Windows XP
242518.KB.EN-US Long Pause During Windows Startup Process
244905.KB.EN-US How to Disable a Service or Device that Prevents Windows from Booting
249000.KB.EN-US Windows Advanced Options Boot Menu Missing at Startup
252448.KB.EN-US How to Create an MS-DOS Network Startup Disk in Windows 2000 and Windows XP
266169.KB.EN-US How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your Computer in Windows 2000
298427.KB.EN-US How to Restore the Disabled Startup Programs After an Upgrade from Windows 95, Windows 98, or Windows Millennium Edition
300886.KB.EN-US A Description of the Restore Startup Programs Option That Is Used When You Upgrade to Windows XP
303561.KB.EN-US Windows XP Shortcuts in the Startup Group Do Not Work When You First Start the Computer
306084.KB.EN-US HOW TO: Restore the Operating System to a Previous State in Windows XP
310126.KB.EN-US Troubleshooting Device Conflicts with Device Manager
244601.KB.EN-US How to Troubleshoot Unknown Devices Listed in Device Manager
VIDEO
314854.KB.EN-US How to Determine Which Video Driver Is Loading in Windows XP
162577.KB.EN-US STOP: C0000143 MISSING DISPLAY_DRIVER.DLL
154754.KB.EN-US STB PowerGraph Video VLB Display Adapter Not Detected
REGISTRY
256986.KB.EN-US Description of the Microsoft Windows Registry
322756.KB.EN-US HOW TO: Back Up, Edit, and Restore the Registry in Windows XP and
312393.KB.EN-US The System Configuration Utility Starts When You Start Your Computer
314488.KB.EN-US How to Modify the List of Programs that Run When You Start Windows XP
PASSWORD
318033.KB.EN-US ARCHIVED: How to Log On to Windows XP If You Forget Your Password
305478.KB.EN-US HOW TO: Create and Use a Password Reset Disk for a Computer That Is Not a Domain Member in Windows XP
306214.KB.EN-US HOW TO: Create and Use a Password Reset Disk for a Computer in a Domain in Windows XP
321305.KB.EN-US How to Log On to Windows XP If You Forget Your Password or Your Password
ZONE-ALARM UNINSTALL
SOX020517700146 Page cannot be found in WinXP-manual rip of Zon [SRWI
SOX031226700052 Complete/clean Uninstall instructions for Zone [SRWI
SOX011110700011 WINXPHE & PRO: Zone Alarm firewall software pre [SRWI
SOX020304700149
313067.KB.EN-US Internet Access Is Restricted After You Upgrade from Windows Me
SOX020806700148 XPH\INET\"page cannot be displayed" -uninstall [SRWI
Uninstalling ZoneAlarm Under Windows XP : http://www.zonelabs.com/store/content/support/znalmInstallXPFAQ.jsp
INTERNET EXPLORER
299357.KB.EN-US How to Reset Internet Protocol (TCP/IP) in Windows XP
SOX031001700164 WinXP/General Tab Missing In Internet Options [SRWI
326155.KB.EN-US "The Page Cannot Be Displayed" Error Message When You Try to Start
318378.KB.EN-US How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
283673.KB.EN-US HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
293907.KB.EN-US How to Uninstall Internet Explorer 6
304872.KB.EN-US Unable to Install Internet Explorer 6 on Windows XP
SOX030501700082 TITLE: How to remove TCP/IP from Windows XP and Window [SRWINNT ]
283070.KB.EN-US HOW TO: Create a PPPoE Connection in Windows XP ( New connection Wizard )
811263.KB.EN-US Error Message: The Software You Are Installing Has Not Passed Windows Logo testing
813444.KB.EN-US HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
SOX030103700098 How to determine and recover from Winsock2 corrupt
817571.KB.EN-US " Operation Was Attempted on Something That Is Not a Socket " Error
SOX030109700055 Secure Sites, MSN, Hotmail, Passport, Page Cannot Be Displayed
281679.KB.EN-US You Cannot Open New Internet Explorer Window or Nothing Happens After
314067.KB.EN-US How to Troubleshoot TCP/IP Connectivity with Windows XP
155609.KB.EN-US Cannot Remove a Forgotten Internet Explorer Ratings Password
276550.KB.EN-US Description and Availability of Internet Explorer Error Reporting Tool
SOX011223700010 Get a red square, green circle, blue triangle
SOX020306700034 The current window has a red X in the upper lef [SROP
SOX020927700137 OL High Speed connection not working in XP SP1 [SRWI
SRX050702600708
Microsoft Virtual Machine
163637.KB.EN-US INFO: Availability of Current Build of Microsoft VM
216079.KB.EN-US Availability of the Microsoft Virtual Machine
CD-ROM
314060.KB.EN-US CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code
812581.KB.EN-US Error Message When You Install and Configure a Subordinate Drive ( Lower Upper Filter)
Backup the following key and check for upper and lower filters
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\4D36E967-E325-11CE-BFC1-08002BE10318
PLUS ! DIGITAL MEDIA EDITION
SOX031223700107 Plus! Digital Media Edition/"Activation cannot [SRWI
SOX030110700031 Microsoft Plus! DME / activation / need to be [SRWI
WINSOCK CORRUPT (DHCP Server Unavailable )
SOX030103700098 How to determine and recover from Winsock2
SOX030212700135 XP: How to fix a corrupt winsock (v-2waltp)
SOX020917700109 page cannot be displayed
UNINSTALL XP
303661.KB.EN-US How to Uninstall Windows XP and Revert to a Previous Operating System
312569.KB.EN-US How to Manually Start the Uninstall Process to Remove Windows XP
295545.KB.EN-US HOW TO: Remove a Trial Version of Office XP to Reinstall an Earlier
303160.KB.EN-US Uninstall Option Not Available on Windows XP
292607.KB.EN-US Windows XP Supported Upgrade Paths
308008.KB.EN-US How to Remove the Windows XP Uninstallation Files
308233.KB.EN-US How to Start the Windows XP Uninstallation Process from a Command Prompt
303661.KB.EN-US How to Uninstall Windows XP and Revert to a Previous Operating System
308658.KB.EN-US Error Message After You Change Mounted Devices Registry Value
OTHER UTILITIES
811151.KB.EN-US How to Copy User Data to a New User Profile
310312.KB.EN-US Description of the Disk Cleanup Tool in Windows XP
GENERAL INFORMATION
815065.KB.EN-US INFO: What Is a DLL?
Dependent services of ICS:
One of the dependent services isn't started, check all the dependent services to
find which one(s) is stopped and then start it. Here is a list of all of the
dependent services of ICS:
application layer gateway
network connections
network location awareness
remote access connection manager
remote procedure call
telephony
plug and play
- Application Layer Gateway Service
- Network Connections
- Network Location Awareness (NLA)
- Plug and Play
- Remote Access Auto Connection Manager
- Remote Access Connection Manager
- Remote Procedure Call (RPC)
- Telephony
System Requirements
System requirements for both versions of Windows XP are generally the same. These requirements are provided in the following table.
Table 2 - Windows XP System Requirements
Home Edition Professional
CPU
Minimum Speed 233 233
Maximum Number 1 physical, 2 logical 2
Recommended Speed 300 300
RAM
Minimum 64 MB 64 MB
Maximum 4 GB 4 GB
Recommended 128 MB 128 MB
Hard Disk Space
Minimum to Run Setup 1.5 GB 1.5 GB
Typical Install Size – Clean Install 1.5 GB 1.5 GB
Approximate Disk Space Used in Upgrade over Windows Me* 925 MB 925 MB
Approximate Disk Space Used in Upgrade over Windows 2000 Pro N/A 675 MB
Other Hardware
For Installation Supported CD, DVD or Network Supported CD, DVD or Network
* The figures for upgrade over Windows Me include 125 MB of uninstall information saved automatically during setup.
Note
For more information on System Requirements, see “Module 2: Installation.”
Upgrade Paths
Another area of difference between Windows XP Home Edition and Professional is in upgrade support. Only Windows XP Professional supports upgrading previous Windows NT/2000 operating systems. Both editions support Windows 98/Me upgrades. Windows XP does not support Windows 95 or Windows NT 3.5x upgrades. Table 3 details the supported upgrade paths.
Table 3 - Supported Upgrade Paths
Previous Operating System Home Edition Professional
Windows 3.x - -
Windows 95 - -
Windows 98 Yes Yes
Windows Me Yes Yes
Windows NT 3.x Workstation - -
Windows NT 4.0 Workstation Up to SP4 - -
Windows NT 4.0 Workstation SP5 and Higher - Yes
Windows 2000 Professional - Yes
Windows Server Products - -
Windows XP Home Edition Yes Yes
Windows XP Professional - Yes
281679.KB.EN-US You Cannot Open New Internet Explorer Window or Nothing Happens After
ACTION Click Start -> Run.
regsvr32 urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 Msjava.dll
regsvr32 Actxprxy.dll
regsvr32 Oleaut32.dll
regsvr32 Mshtml.dll
regsvr32 Browseui.dll
regsvr32 Shell32.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 msxml.dll
RESULT "DllRegisterServer in urlmon.dll succeeded" message, click OK.
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
How to Recover from Winsock2 corruption:
==================================
Reinstall of the TCP/IP protocol to restore Winsock functionality
Step 1: Delete registry keys
A) Open Regedit from the Run line
B) Go to both of the following keys, export each of them, and then delete them:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock and
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2
C) Restart the computer
NOTE: It is important to restart the computer after deleting the Winsock keys.
Doing so causes the XP operating system to recreate shell entries for those two
keys. If this is not done, the next step does not work correctly.
Step 2: Install TCP/IP on top of itself
A) Open the properties window of the network connection
B) Click Install
C) Click Protocol, then Add
D) Click Have Disk
E) Type the path: \%systemroot%\inf\nettcpip.inf and click OK (if you try to click
Browse, then browse to the \inf folder, it may not show up in the list).
F) You should now see "Internet Protocol (TCP/IP)" in the list of available
protocols. Select it and click OK.
G) Restart the computer
When the computer reboots you will have functional Winsock keys.
No. - ISP NAME - Subscribers
1. Freeserve (2,640,000)
2. AOL UK (2,200,000)
3. BTOpenworld (1,780,000)
4. Tiscali (1,400,000)
5. NTL (1,268,000)
6. Virgin (???)
7. Brightview (650,000)
8. Breathe (630,000)
9. Telewest BY(587,700)
10. Clara.net (450,000)
|||(for scripting errors)|||
regsvr32 scrrun.dll
regsvr32 msxml.dll
regsvr32 mshtml.dll
regsvr32 msjava.dll
regsvr32 jscript.dll
|||(for just about everything)|||
regsvr32 urlmon.dll
|||(for viewing errors)|||
regsvr32 shdocvw.dll
regsvr32 browseui.dll
|||secure websites|||
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
After running these, the customer may need to restart the computer for the changes
to take effect.
If the customer is curious to why this works you can tell give them the following
discriptions for the following files:
1) scrrun.dll - this is the process that routes the appropriate scripting on a page
to the proper scripting engine.
2) msxml.dll - this is the xml parsing engine.
3) urlmon.dll - this is the process that creates specific protocol handlers so you
can get to websites.
4) mshtml.dll - this is the html parsing engine.
5) shdocvw.dll - this is one of the core files of Internet Explorer and does
various tasks.
6) browseui.dll - this is another of the core files for Internet Explorer but only
handles Internet related tasks.
7) msjava.dll - this is the java applet parsing engine.
8) jscript.dll - this one of the important files for java scripting on web pages.
9) softpub.dll
10) wintrust.dll
11) initpki.dll
Cryptographic Services
1.) Make sure that the Cryptographic Services service is running in Computer
Management
2.) re-register the following nine DLL's
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
3.) reboot
UK Process
Customer Central : *555 - 01144 - 8706010100
Outlook : 044 - 208 309 3412
Outlook Express : 044 - 208 - 309 - 3420
Windows Updates : 08702 – 077 – 377
0800 22848283
MDS : 0207 – 216 0032
Product Activation : 08702411963
080022848283
Hotfix : uktechld@microsoft.com
Short dial for 9x PER is 83594
Short dial for Windows ME PER is 84854
Short dial for XP home PER line is 84864
Short dial for XP Professional 84884
Tablet PER - PER is 84894
Login ID 9X : 33241
XP : 31239
Feedback: emeatsc@microsoft.com
2. Online Virus Removal Resources:
Trend Micro http://housecall.trendmicro.com/
Rav Antivirus http://www.ravantivirus.com/scan/
Bit Defender http://www.bitdefender.com/scan/licence.php
Panda Antivirus http://www.pandasoftware.com/activescan/
Symantec Online Antivirus http://security.norton.com/default.asp?langid=us&venid=sym
3. Third Party Evaluation / Free Antivirus Scanners
Mcafee Antivirus Home Edition 30 day Evaluation
AVG Free Antivirus http://www.grisoft.com/us/us_dwnl7.php
4. Third Party Firewalls
ZoneAlarm http://www.zonelabs.com/store/content/company/zap_za_grid.jsp
Sygate Personal Firewall http://smb.sygate.com/products/spf/spf_ov.htm
Outpost Personal Firewall http://www.agnitum.com/products/outpost/
McAfee Firewall Evaluation http://download.mcafee.com/us/eval/platform-language2.asp?l=0&prdc=32&s=HOME&o=10&z
z=McAfee+Firewall&img=Firewall_retail.gif
Tiny Personal Firewall http://www.tinysoftware.com/home/tiny2?la=EN
Symantec Personal Firewall http://www.symantec.com/sabu/nis/npf/
Kerio Personal Firewall http://www.kerio.com/us/kpf_download.html
BlackIce PC Protection http://blackice.iss.net/product_pc_protection.php
5. Other Virus Removal Resources
McAfee Stinger Virus Removal Utility http://vil.nai.com/vil/stinger/
6. MS Resources
What You Should Know About the Blaster Worm and Its Variants
http://www.microsoft.com/security/incident/blast.asp
Microsoft never distributes software directly via e-mail
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/policy/swdist.asp
What You Should Know About Microsoft Security Bulletin MS03-026
http://www.microsoft.com/security/security_bulletins/ms03-026.asp
MS03-026 Scanning Tool for Network Administrators
http://www.microsoft.com/downloads/details.aspx?FamilyID=c8f04c6c-b71b-4992-91f1-aa
a785e709da&DisplayLang=en
Microsoft Baseline Security Analyzer
7. Firewall Exploit (Port Scanning) Utilities
Gibson Research Corporation https://grc.com/x/ne.dll?bh0bkyd2
Port Scan Security http://www.sdesign.com/securitytest/
Symantec Security Check
http://security.symantec.com/ssc/home.asp?j=1&langid=us&venid=sym&plfid=23&pkj=KNFD
PWFYJOKMFIDPMSV
Q49500 List of Antivirus Software Vendors
http://support.microsoft.com/support/kb/articles/q49/5/00.asp
STEP 2:
If you do not currently have an antivirus program installed, you may not be able to
get one installed due to the damage to your machine from the virus. In this case,
there are free virus scans available by third party vendors on the internet that
will allow you to scan your system for viruses.
http://housecall.antivirus.com/
http://www.411computervirus.com/
http://www.pcpitstop.com/
http://www.nod32.com/home/home.htm
http://www.grisoft.com/
http://www.indefense.com/
http://www.finjan.com/products/surfinguard.cfm
http://www.ravantivirus.com/
http://www.vcatch.com/
http://www.free-av.com/
http://www.antivirus.com
try an online virus scan for complete peace of mind:
http://housecall.antivirus.com (PC-Cillin based)
http://www.pcpitstop.com/antivirus/default.asp (Mcafee based)
http://www.norton.com/securitycheck (Norton based)
Resellers
List of Resellers for volume license http://shop.microsoft.com/helpdesk/mvlref.asp
List of Distributors http://members.microsoft.com/partner/usa/licensing/distributors/
Partners, Charity, & Price List http://members.microsoft.com/partner/usa/licensing/pricelists/
Price list for licensing options http://www.microsoft.com/giving/Home.asp
Info for all products http://infoweb/search/advancedsearch.asp
http://www.microsoft.com/catalog/
http://shop.microsoft.com/
Piracy http://www.microsoft.com/piracy/reporting/
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